We typically deliver within 5-7 working days across West Bengal. For Kolkata, Howrah, and nearby areas including our local region of Purba Bardhaman, you can expect delivery within 3-5 days. For other states, it usually takes 7-10 working days depending on your location. During peak seasons like Durga Puja or Kolkata Book Fair time, there might be slight delays, but we’ll keep you updated via SMS and email.

The easiest way is to use the search bar at the top of the page – just type the book name, author, or even a keyword from the title. You can also browse by categories like Bengali Story, Horror, Poetry, Novel, etc. from the main menu. If you’re looking for something specific and can’t find it, give us a call at +91 97322 23106 during business hours, and we’ll help you locate it or even order it for you if we don’t have it in stock.

First, we’re really sorry if this happened! Please WhatsApp us a photo of the damaged book or the incorrect item at +91 97322 23106 within 24 hours of delivery. We’ll arrange a replacement immediately at no extra cost to you. For damaged books, you don’t need to return the item first – we’ll send the replacement right away. Just make sure you don’t remove any packaging or protective covers until you’ve checked the book.

Absolutely! We understand that not every book makes it to our online catalog. If you’re looking for a specific title – whether it’s a rare Bengali novel, an academic book, or something from a particular author – just drop us an email at aritraprakashani@gmail.com or call us. Give us 3-5 days, and we’ll let you know if we can arrange it for you. This is especially useful for out-of-print Bengali literature or regional publications.

Once you place an order, you’ll receive a confirmation email with your order number. You can log into your account on our website and go to “My Orders” to see real-time status updates. We also send SMS updates when your order is packed and dispatched. If you ordered as a guest, just email us your order number, and we’ll give you an update within a few hours.

Yes, you can! Many of our customers, especially those who aren’t comfortable with online shopping, prefer calling us. Just ring +91 97322 23106 between 10 AM to 6 PM (Monday to Friday) or 11 AM to 3 PM on Saturday. Tell us which books you want, and we’ll take your delivery address and process the order. You can pay via Cash on Delivery or share payment details over the phone if you prefer online payment.

Not necessarily. We offer guest checkout, so you can buy books without creating an account. However, having an account makes things easier – you can track orders, save your wishlist, and checkout faster next time. Plus, registered customers get early notifications about new Bengali releases and special discounts.